FAQs
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Tickets for all Norton Center shows may be purchased on our website, by calling 859-236-4692, or by stopping by the Norton Center Box Office Monday through Friday, from 9:00 a.m. until 4:00 p.m. In addition, some artists may have official fanclubs that sell tickets to their fans before they on go on sale to the general public. These are the only official ways to purchase tickets to Norton Center events. See the Norton Center’s ticketing page for more information.
There are a number of unauthorized websites on the internet selling tickets to Norton Center events. Many of these sites claim to have the cheapest seats, best deals, access to sold out events, VIP experiences, and seats in sections of the theatre that are actually not available. They also charge astronomical processing fees and often sell tickets at much higher prices than are available by calling our box office or our website.
While these websites may seem affiliated with or connected to the Norton Center, they are not. Some examples of these types of ticket brokers include VividSeats.com, ticketofficesales.com, or ticket-center.com, just to name a few. Often, they include the words “Norton Center” in the URL or purchase ads at the top of the Google search page to throw off those looking for tickets directly from our website. Unfortunately, this is an issue being faced by sports and entertainment centers across the country and even when a ticket broker is operating within the law, you still pay much more than you need to, and not one cent of the markup goes to support the artists or our theatre. Patrons purchasing tickets through third-party ticket brokers, such as StubHub or through an individual reselling their tickets, assume full risk for potentially fraudulent tickets purchased or obtained through unauthorized vendors. See the Norton Center’s ticketing page for more information.
For Newlin Hall performances, two Will Call windows are located in the Center of the Grand Foyer. For Weisiger Theatre shows, one Will Call window is available in the Weisiger lobby. Please approach a ticket agent and be prepared to give your name and ID in order to retrieve your tickets. For most performances, unless sold out, tickets may also be purchased at Will Call prior to the performance. The Will Call/Box Office opens approximately 60 minutes prior to the performance start time.
Yes. Everyone in the theatre, including children of any ages and those who will occupy your lap, requires a ticket.
Don’t fret! Our box office staff is on hand to assist you and can reprint your tickets free of charge. Simply proceed to the Box Office/Will Call window when you arrive at the theatre and be prepared to give them your name and matching valid ID. Once your tickets are reprinted, the previous tickets will become invalid and cannot be used. Only the venue may determine the valid ticket if multiple copies are found. If you believe your tickets have been stolen, please contact the Box Office immediately.
Ticket sales are non-refundable. Tickets purchased through a subscription package may be exchanged for another show in the same season. Tickets are transferable to friends or family. Donations for the value of tickets are appreciated.
Outside food and drinks are not permitted. Visit the Grand Foyer Café before the show and during intermission. Enjoy sweet and savory treats, along with beer, wine, cocktails and more.
The Norton Center is accessible to persons with disabilities, assuring a pleasurable performance experience for all. Please contact the Box Office at 859-236-4692 or [email protected] if you require accommodations.
Accessible Seating: Wheelchair seating for persons with disabilities and a companion are available for all shows on a first-come, first-served basis. Please contact the Box Officeand mention your interest in wheelchair-accessible seating or other accommodations when placing your ticket order. Courtesy wheelchairs are available on a first-come, first-served basis and are for on-property use for patron transfer from door to seat only.
Deaf or Hard of Hearing: The Norton Center is happy to provide sign-language interpreters for public events upon request. Requests must be made in writing to the Norton Center Box Office at least 20 business days in advance of the performance in order for the theatre to provide this service. Proof of purchase for the intended performance must be provided.
Visually Impaired: Large print programs may also be provided to patrons by request. Requests must be made in writing to the Norton Center Box Office at least 20 business days in advance of the performance for the theatre to provide this service. Proof of purchase for the intended performance must be provided.
Lobby doors open approximately sixty minutes prior to the announced performance time, unless otherwise noted. Theatre doors open approximately thirty minutes prior to curtain.
In most cases, event photos are posted to the Norton Center’s Flickr page and available for free download. All attendees grant unrestricted rights & licenses for use of their likenesses in any form of public broadcast or reproduction.
Yes, please! Tag us in your photos and use the hashtag #NortonCenterKY for a chance to win free tickets, swag bags, gift cards and more.
Getting to Danville is easy, and parking on campus is convenient, either using the ample street parking or paid real lot parking services. We are not offering valet services at this time. Please visit our Box Office page for complete details.
Note that Centre College’s official address is 600 W. Walnut St., so some navigation devices may not take you directly to the Norton Center. We are located on the southeast corner of W. Walnut and College Streets, Danville, KY, 40422. With Google Maps and Mapquest, 600 W. Walnut St. will get you to the Norton Center. For more help, please visit our Patron Services page.
There are many restaurants located in downtown Danville. Please visit the Danville-Boyle County Convention and Visitors Bureau to learn more.
We invite all of our visitors to take advantage of the many other regional arts activities in and around the Norton Center. Please see our Plan Your Visit page for complete details on additional recommended activities.
There are many restaurants located in downtown Danville and around the Norton Center. Please see our Plan Your Visit page for complete details.
We want everyone to have a great time when they come to the Norton Center, and usually, they do! But we do understand that sometimes things happen that disrupt your concert experience. The Norton Center’s staff and ushers are trained to handle patron challenges, and they’re eager to help you have a great time. If you encounter any problem—with sound levels, other patrons’ behavior, seating issues, etc.—please notify the nearest usher, a member of the staff, or go directly to the box office. We will do all that we can to help.
All Norton Center and Grant Hall venues are smoke-free facilities. Smoking, including E-cigarettes, is only permitted outside the venues more than 25 feet from the gates or doors.
We ask that patrons avoid bringing unnecessary items to the theatre. The following items are strictly prohibited at Norton Center events: weapons, laser pens, signs, banners, oversized bags and backpacks, outside food and beverages, alcohol, drugs, professional audio recording devices (unless approved by artist), and any professional photography equipment. Note that Centre College prohibits weapons of any kind on its campus.
Unless there is a specific ticket type involving a meet and greet for sale, we can’t guarantee that an artist will greet fans before or after a performance. Feel free to contact the box office to inquire about a ticketed meet and greet, or look out for VIP package information on individual performance pages.
The Grand Foyer Café is open before the show and intermission, serving sweet and savory treats along with beer, wine, cocktails and more!
At this time, the Norton Center only guarantees the acceptance of cash at concessions bars and merchandise tables. The closest ATMs to the Norton Center are located at the Speedway gas station on the corner of Main St. and S. Fifth Street; and inside Cowan Student Center diagonally across from the Norton Center on Walnut Street.
For some performances artists may provide merchandise for sale in the lobby before and after a performance and at intermission. While some performers are equipped with credit card machines, credit card merchandise purchases are not guaranteed, however cash is always accepted. In most cases, merchandise prices are set by the sole discretion of the artists themselves.
For safety reasons, the Norton Center reserves the right to inspect bags and other items brought into the theatres.
The Norton Center is committed to honoring its performance calendar. Performances take place in all weather. In the unlikely event that a performance is cancelled due to severe weather conditions, the Norton Center will notify ticket buyers by email and post an alert on the homepage of nortoncenter.com.
The Norton Center has no formal dress code. Although some patrons prefer to dress more formally, jeans and tennis shoes are perfectly acceptable. When in doubt, business casual is always appropriate.
Yes! Before most Newlin Hall performances, pre-show entertainment is provided free of charge beginning one-hour before curtain in the Grand Foyer. Additional activities such as pre-show lectures, artist talk-backs, and panel discussions are also sometimes available and complete details for these activities, once scheduled, can be found on individual performance pages.
If you need to leave the performance early, we ask that you leave at a point in the performance when moving around would be of minimal disturbance to those around you, such as during the applause at the end of a song.
Latecomers will be seated at the discretion of the management on site and during pre-scheduled late seating breaks. The Norton Center cannot guarantee that latecomers will be seated in their originally purchased seats, although every effort will be made to ensure that they are.
We ask that you turn off or silence all noise-making electronics, including cell phones, because the noise they make and even the glow of the screen can be disruptive to other patrons. If you need to receive an emergency message while attending a Norton Center event, please have the messenger contact our box office at 859-236-4692. If you are anticipating a possible emergency call, please also leave your name and seat number at box office.
Due to copyright restrictions on the artists’ work, taking pictures and video is often prohibited. Flash photography of any kind is strictly prohibited at all performances. Video cameras, monopods, tripods, audio recording devices and cameras with telephoto or zoom lenses, including SLR’s, are not permitted inside the Norton Center at any time. This policy is strictly enforced.
Many classical works have three or more movements or sections with short pauses between them. It has become customary over time not to clap during these short pauses but to wait until the entire piece is over. However, during jazz performances or broadways musicals, for example, the audience will often clap after an artist has completed an impressive solo – even though the piece is still going on. When in doubt, just follow the crowd!
Newlin Hall is an intimate 1,474 seat theatre with no center aisle. Weisiger Theatre is a three-fourths round proscenium thrust theatre with 370 seats and multiple aisles. Ticket buyers are able to choose their own seats through the Norton Center’s ticket system at NortonCenter.com or when purchasing tickets in person at the box office during normal business hours. Find our venue seat maps here.
Most performances run about 70-90 minutes, with some including a 15-20 minute intermission. Performances for young audiences are typically one hour in length, with no intermission. If you would like to know the length of a particular performance, please call the Norton Center box office at 859-236-4692.
Yes – please email us or call the box office and provide your name, item details, and the show/venue where the item was lost and we will try to reunite you with your belongings. Lost items will be held for no longer than 30 days. We are not responsible for lost or stolen items.
With the exception of service dogs assisting patrons with disabilities, pets are not permitted. Those patrons accompanied by service animals must check in at the box office before entering the theatre.
Call the Box Office at 859-236-4692 or email [email protected] and we will do our best to answer your question.